Cloud9 Terms & Conditions

All bookings are subject to the following:

  • Whilst every effort is made to ensure good security, Cloud9 accepts no liability for loss, theft or damage to client’s property, or recording/backup media whilst on our or another’s premises.

  • In the event that any client imposes any willful or accidental damage upon or to Cloud9 property then the client responsible will have to pay in full for new replacement for whatever damage has been caused plus any documented loss of hire income incurred while the damaged equipment is out of commission.

  • With regard to all bookings, Cloud9 reserves the right to re-book all studio time/live production/mixing/recording & touring if a 50% deposit has not been made at least 14 days prior to the clients session/show/tour.  

  • While Cloud9 makes every effort to maintain its equipment, facilities, and services to the highest professional standards, our services and hire items come with guarantees that cannot be excluded under the Australian Consumer Law.

    To the maximum extent permitted by law:

    Exclusion of Implied Terms: All implied terms, conditions, warranties, and guarantees that are not expressly stated in these terms are excluded.

    Limitation of Remedy: Cloud9’s total liability for any breach of an applicable statutory guarantee, defect in equipment, data loss, or failure to perform the services for any cause whatsoever is strictly limited, at Cloud9’s sole discretion, to either:

    The re-supply of the services or hire equipment; or

    A refund or credit of the specific fees paid by the client to Cloud9 for the affected session, individual show, or tour day.

    No Consequential Loss: Cloud9 will not be liable under any circumstances for any indirect, special, economic, or consequential loss, cost, or damage suffered by the client. This includes, but is not limited to: loss of revenue, lost profit, loss of artist reputation, venue penalties, or canceled show ticket sales arising from any technical defects, hardware failures, or service disruptions.

  • Cloud9 will not record 2 track desk tapes or supply 2 track feeds for broadcast, archival or for any purpose without prior written consent and advance arrangement. Multi-track recordings and post show mixes however can usually be easily organised with sufficient notice.  

  • All show files, documents, and intellectual property created by Cloud9 remain the sole property of Cloud9 and cannot be reused, redistributed, shared, or duplicated without prior written permission. All outstanding invoices must be paid within 14 days of the final session or show. Cloud9 reserves a contractual Right of Lien over all digital assets, multitrack recordings, mixes, and masters, meaning Cloud9 is legally entitled to withhold the delivery or transfer of these assets until all outstanding invoices are paid in full.

  • All outstanding invoices must be paid within 14 days of final session/show. 

  • Superannuation is payable on top of all invoices labour component.

  • Late payments will incur an interest charge of 15% per annum, calculated daily on the outstanding balance from the due date until paid in full, plus an administrative fee of $50 per late notice issued.

  • If payment is not received by the due date Cloud9 reserves the right to not accept any bookings or provide any services until such time that the outstanding invoice / invoices are paid in full.

  • With regards to rates “Show Day” defined as per artist / set charge per work day.

  • “Disco” Bump-ins and Bump-outs will incur a 1.5x show day rate charge.


    With regard to all tour / studio work travel;

  • Virgin Australia and/or it's partner airlines are to be booked for all flights with no exceptions unless approved prior to commencement in writing.

  • Non shared minimum 4 star hotel accommodation within a reasonable distance to venue / airport is to be booked for all shows outside of Melbourne CBD or Eastern Suburbs and approved prior to engagement of any / all tour services.
    Any AirBnb or similar is to be discussed and approved prior to all touring.

  • All additional tour expenses to be reimbursed including but not limited to;
    (a) Any and all ground transfers to Airports or Venues where a hire vehicle is not
    available or supplied. i.e. Taxi / Uber / Private Driver Service

    (b) Any and all late checkout hotel charges prior to or on show day and post show day late fly outs.

    (c) Any tour related consumables i.e. Artist expenses not limited to; batteries, IEM spares, show towels, any and all additional rider charges settled by Cloud9, etc...

  • Cloud9 accepts no liability for insurance excesses, damages, tickets, or fines relating to rental vehicles, including instances where Cloud9 personnel are driving vehicles provided or paid for by the client.

  • Liability & Equipment Insurance certificate of currency for tour party + crew must be emailed over for our records prior to commencement of touring.

  • Per Diems; $75aud cash per show/travel day, for FY 26-27.

    Covid-19 policy

  • If shows are cancelled due to covid-19, the standard cancellation fee will apply.

  • Any quarantine or isolation will be at the expense of the artist/booker.

    Cancellations

    The client agrees that the following cancellation fees represent a genuine pre-estimate of Cloud9's liquidated loss (including reserved dates and lost alternative commercial opportunities):

  • Cancellation between 30 days and 6 days prior to the scheduled session/show/tour: 50% of the total booking estimate will be invoiced.

  • Cancellation 5 days or fewer prior to the scheduled session/show/tour: 100% of the total booking estimate will be invoiced.

    Cloud9 reserves the right to vary rates and terms for future bookings.
    Active bookings will not be altered without written agreement.